Your privacy and safety are central to everything we build. This policy explains what personal data ORBITAPPS TECHNOLOGIES LLP collects through the Lookzon app, why we collect it, and the choices you have.
By installing or using Lookzon, you consent to the practices described in this policy.
01 Scope and Applicability
This Privacy Policy applies to the Lookzon mobile application (the "App"), the website at orbitapps.in, and all related services (collectively, the "Services") operated by ORBITAPPS TECHNOLOGIES LLP, a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, with its registered office in Bengaluru, Karnataka ("OrbitApps", "we", "us", or "our").
This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable.
02 Information We Collect
Information you provide
- Account details such as your name, mobile number, email address, and profile photo.
- Family or circle member details you choose to invite, including their names and phone numbers.
- Emergency contacts, saved places (e.g. "Home", "School"), and in-app messages.
- Payment-related references for premium subscriptions. We do not store your full UPI PIN, card, or bank credentials.
Information collected automatically
- Precise and approximate device location (see Section 3).
- Device information such as model, operating system version, battery level, network type, and unique device identifiers.
- Usage data such as features accessed, crash logs, and diagnostic information.
03 Location Tracking
Location sharing is the core function of Lookzon. With your explicit consent, the App collects your device's precise GPS location to:
- Display your real-time location to members of your circle you have approved.
- Trigger arrival and departure alerts for saved places (geofencing).
- Send your live location to emergency contacts when you activate an SOS alert.
- Show location history to approved circle members for a limited retention period.
You may pause location sharing, leave a circle, or revoke location permission from your device settings at any time. Revoking permission will limit or disable core features of the App.
Consent for minors: Where a user is below 18 years of age, the account must be created and managed with verifiable consent from a parent or lawful guardian, as required under the DPDP Act. We do not use children's data for targeted advertising or behavioural monitoring beyond the safety features enabled by the guardian.
04 Background Services
To provide continuous safety features, Lookzon runs background services even when the App is closed or not in active use. These services may:
- Access your location in the background ("Allow all the time" permission on Android, "Always" on iOS).
- Use foreground service notifications on Android to indicate that location sharing is active.
- Monitor battery and connectivity status to alert your circle if your device is about to go offline.
- Detect motion or driving activity to improve location accuracy and conserve battery.
A persistent notification or system indicator is shown whenever background location is in use. You can disable background access at any time from your device settings.
05 How We Use Your Information
- To provide, operate, and maintain the Services and their safety features.
- To authenticate your account and prevent fraud, abuse, and unauthorised access.
- To process premium subscriptions and send transaction and mandate notifications.
- To send service-related communications, alerts, and customer support responses.
- To analyse aggregated, de-identified usage to improve performance and reliability.
- To comply with legal obligations and lawful requests from authorities in India.
06 Third-Party SDKs and Service Providers
The App integrates software development kits (SDKs) and services from trusted third parties, which may collect limited information as necessary to perform their functions:
- Maps and geolocation (e.g. Google Maps Platform) to render maps and resolve addresses.
- Cloud infrastructure and push notifications (e.g. Google Firebase, Firebase Cloud Messaging) to store data and deliver alerts.
- Crash reporting and analytics (e.g. Firebase Crashlytics, Google Analytics for Firebase) to diagnose issues.
- Payment gateways (RBI-authorised payment aggregators and NPCI's UPI network) to process subscriptions and UPI AutoPay mandates.
- SMS and OTP providers to verify your mobile number.
These providers are contractually bound to process data only on our instructions and in line with applicable law. Their use of data is also governed by their respective privacy policies. We do not sell your personal data to any third party.
08 Data Storage, Retention and Security
Your data is stored on secure servers, primarily located in India. Where data is processed outside India, we ensure the transfer complies with the DPDP Act and any restrictions notified by the Government of India.
We implement reasonable security practices, including encryption in transit (TLS), encryption at rest, access controls, and periodic security reviews, consistent with IS/ISO/IEC 27001 principles. Location history is retained only for the period displayed in the App, after which it is deleted or anonymised. Account data is retained for as long as your account is active and deleted within a reasonable period after account deletion, unless retention is required by law.
09 Your Rights
Subject to applicable law, as a Data Principal you have the right to:
- Access a summary of the personal data we process about you.
- Correct, complete, or update inaccurate personal data.
- Request erasure of your personal data and delete your account from within the App.
- Withdraw consent at any time, without affecting processing done prior to withdrawal.
- Nominate another individual to exercise your rights in the event of death or incapacity.
- Seek grievance redressal as described in Section 11.
10 Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified through the App or by email before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated policy.
11 Grievance Officer and Contact
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are provided below. Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.
Grievance Officer: Sailesh Kumar Shah
Company: ORBITAPPS TECHNOLOGIES LLP
Support Email: lookzonsupport@gmail.com
Address: Aspire Coworks, No. 472/7 Balaji Arcade, 2nd & 3rd Floor, A.V.S. Compound, 20th L Cross Road, AVS Layout, Ejipura, Koramangala 4th Block, Bengaluru, Karnataka – 560095